Frequently asked questions

Each product page lists only the sizes that piece is made in. Open the Size guide on the product page, or contact us with your usual size and we will help. Size guide.

Not always. When you pick a color, sizes that are sold out in that color are marked, so you only add what we can ship.

No. Suggested pieces are sold separately, each with its own price, color and size. Products sold as a set say so in their title.

Delivery charges are calculated at checkout from your address, before you confirm the order. From LE 100 in Greater Cairo, free from EGP 5,000. Delivery details.

Yes, for orders up to 4 pieces and up to EGP 3,000. Larger orders are paid online by card. You can inspect your pieces with the courier before paying.

2–5 business days to all governorates. The courier calls ahead before arriving.

Yes — within 14 days of delivery, free in any branch or from home via courier pickup. Sale items: exchange within 14 days, refund within 7 days. Full details.

Cash-on-delivery orders: InstaPay or Vodafone Cash as soon as the courier collects the item. Card orders: back to the same card within 10 business days. Sale items: refund within 7 days.

We have 10 branches across Cairo, Giza, Alexandria, Tanta and Hurghada. See addresses.