Exchanges & Returns
Not quite right? Easy.
You have 14 days from delivery to exchange or return — in any branch or from home.
14days from delivery
Freeexchange in any branch
2–3business days for pickup
The conditions
- Within 14 days of the delivery date.
- Unworn and unwashed, with tags and original packaging.
- With proof of purchase (order number or receipt).
In store
Bring the piece and proof of purchase to any branch. Exchanges are free and done on the spot. Find a store.
From home
- Contact usCall or WhatsApp us with your order number and what you'd like to do.
- Courier pickupWe arrange a pickup from your address within 2–3 business days. The shipping fee for an exchange or return is paid by the customer.
- Exchange or refundExchange: the courier brings your new piece. Return: cash-on-delivery orders are refunded in full by InstaPay or Vodafone Cash as soon as the courier collects the item; card orders go back to the same card within 10 business days.
Sale items: exchange within 14 days, refund within 7 days of delivery. Card-paid orders are refunded to the same card within 10 business days of receiving the return. If a piece arrives damaged, defective or different from your order, contact us right away and we'll make it right at our cost.
Need a hand?
Our customer care team is available six days a week for sizing, orders and exchanges.